Everdano

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Refund Policy

At Everdano, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-day money-back guarantee. Please review our refund policy below for full details.

Eligibility for Refunds:

  1. Requests for refunds must be made within 30 calendar days of the purchase date.
  2. To be eligible for a refund, the item must be in its original condition, unused, and with all original packaging and documentation.

Refund Process:

  1. To initiate a refund, please contact us with your order number and reason for the refund request.
  2. Once your request is reviewed and approved, we will provide instructions for returning the item (if applicable).
  3. Refunds will be processed to the original payment method within 5 business days after receiving and inspecting the returned item.

Non-Refundable Items:

  1. Items purchased on sale or as part of a clearance event are non-refundable unless stated otherwise.
  2. Customized or personalized items are not eligible for refunds unless they arrive damaged or defective.
  3. Gift cards and promotional credits are non-refundable.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 30 days of receiving the product. We will arrange for a replacement or refund after verifying the issue.

Additional Notes:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Please allow for slight delays in refund processing during peak times or holidays.

Exchanges:

  • If you would prefer an exchange instead of a refund, please let us know during the refund request process. Exchanges are subject to product availability.
  • For defective or damaged items, exchanges will be provided at no additional cost to the customer.

International Orders:

  • Refunds for international orders will be processed in the original payment currency. Please note that currency fluctuations may affect the final refund amount.
  • Customers are responsible for any customs duties, taxes, or fees that may apply to returned items.

How to Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us. You can contact our support team throw the contact form page, and we’ll be happy to assist you.

Thank you for shopping with us!